FAQ
Find quick answers to the most common questions about our services in the FAQ section. We’ve gathered essential information to help you get solutions faster without waiting.
Where are your products made?
All of our bags and shoes are handcrafted in Bali by local artisans using genuine cow leather. Every piece is made with love and intention.
Are your items ready stock?
We follow a pre-order system. All items are made to order with a production time of up to 8 business weeks. It’s a slower process, but it means less waste and more thoughtful craftsmanship.
Do you ship internationally?
Yes, we do! We ship worldwide. Shipping fees and timelines vary depending on your location.
What kind of leather do you use?
We use full genuine cow leather only no faux, no mix. You’ll find various leather textures like natural milled, pull-up, and saffiano. Check the product page for details on each style.
Can I return or exchange my order?
We do not accept returns or exchanges unless the product arrives damaged. If that’s the case, please send us an unboxing video as proof within 7 days of receiving your item. We don’t accept change-of-mind returns.
How do I pay for my order?
We require full payment in advance for all orders. Once we receive your payment, we’ll start crafting your order. Payment can be made via bank transfer, and we’ll send you a confirmation once it’s processed. Please make sure to complete your payment to avoid delays in production!
Do you offer any warranty?
Yes, we’ve got your back. If your item is damaged during shipping, we’ll cover repair and shipping fees, as long as you let us know within 1 week after delivery and provide an unboxing video of the package. After that period, we’re still happy to help with repairs, but service and shipping will be at your cost.
How should I care for my leather item?
Leather loves gentle care. For full tips on how to clean, condition, and store your leather pieces, head over to our Leather Care Guide.
Spoiler: it’s easier than you think, and your leather will love you for it.
Will the color of the leather transfer to my clothes?
Our leather is high-quality and colorfast, so under normal use, it shouldn’t transfer to your clothes. However, since it’s real leather and some colors (especially darker ones) may react to humidity or friction, we always recommend avoiding prolonged contact with light-colored clothing, especially in hot or damp conditions, just to stay safe and chic!
Do you offer custom or personalized orders?
Custom requests are limited at the moment, but feel free to reach out, we’re happy to discuss possibilities if we can make it happen.
___ Sincerely, sea